Return Policy

We want you to be completely satisfied with your purchase. Please read our return policy carefully to ensure a smooth process.

General Return Conditions

• We only accept returns for items that are in their original, unopened, and sealed packaging.
• Opened items cannot be returned under any circumstances.
• The customer is responsible for all shipping costs associated with returns unless the return is due to an error on our part (e.g., incorrect item shipped).
• All returns must be initiated within 14 days of the original purchase date.

Damaged or Defective Items

If an item arrives damaged from shipping, we will gladly assist you. To process a claim for a damaged item, you must:

1. Take clear pictures of the damaged item itself.
2. Take clear pictures of the shipping box or package it was delivered in.
3. Send these pictures to our customer service team at 619Collectables@gmail.com along with your order number.

Upon review, damaged items will be exchanged for the same item. If the item is no longer in stock, we will issue store credit for the value of the item. In some cases, we may offer an alternative item of similar value.

Non-Returnable Items

For the protection of our customers and the integrity of our products, the following items are considered final sale and cannot be returned for any reason:

• Trading Card Game (TCG) products
• Statues
• Blind bags and blind boxes